Refund policy

Order Cancellation

If your order has not been processed, you can cancel the order within 2 hours after completing payment via email to our customer service at service@glonaskin.com with your order number, contact info, and reasons to cancel.

We will process your cancellation and refund payment within 10 business days.

Return Policy

At Glona, we maintain strict quality and hygiene standards to ensure every product meets our safety requirements. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it — unworn, unused, with tags attached.
• In its original packaging.
• Accompanied by your receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at service@glonaskin.com with your order number and reason for return.

Refund Process

1. Request Please contact us within 30 days of receiving your order. Make sure to provide your order number and the reason for your return so we can process your request quickly.

2. Approval Once we receive your request, our team will review it within 1–2 business days to determine and notify you if your return has been approved or rejected.

3. Return Shipping After approval, please arrange the return shipping and send the item back to our designated return address. Please note that return shipping arrangements are the responsibility of the customer.

4. Inspection Once your package arrives at our facility, we will inspect the returned item within 2–3 business days to ensure it meets our return criteria.

5. Refund Following a successful inspection, your refund will be issued. It typically takes 5–10 business days for the funds to appear back on your original payment method, depending on your bank or card issuer.

Partial Refunds

Partial refunds may be granted for:

• Items not in original condition, damaged, or missing parts (not due to our error)
• Items returned more than 30 days after delivery

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

• Gift cards
• Items on final sale or clearance
• Opened skincare products (for hygiene reasons)

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Original shipping charges are non-refundable.

Contact

For questions about returns or refunds, email us at service@glonaskin.com.