Terms of service
Overview
Welcome to Glona. By accessing or using our website (the “Site”), you agree to be bound by these Terms & Conditions. These Terms govern your use of our Site, services, and any purchases made from us. You agree to be bound by these Terms & Conditions.
Please read them carefully before using our services or purchasing our products.
Eligibility & Use of Site
You must be at least the age of majority in your jurisdiction to use this Site or make a purchase. You agree not to use our products or Site for any unlawful, abusive, or unauthorized purpose. We reserve the right to suspend or terminate access if these Terms are violated.
Products & Information
All product descriptions, ingredients, and content on this Site are provided for informational purposes only.
We make reasonable efforts to ensure accuracy, but we do not guarantee that all information is error-free, complete, or current. We reserve the right to modify product information, availability, or pricing at any time without notice.
Pricing, Orders & Acceptance
All prices are listed in USD ($).
We reserve the right to:
- refuse or cancel any order
- limit quantities per customer
- cancel orders suspected of fraud, abuse, or resale activity
All orders are subject to acceptance and availability. Order confirmation does not guarantee fulfillment.
Shipping & Delivery
Shipping times are estimates only and may vary due to customs, carrier delays, or external factors.
We are not responsible for delays outside our control. Please refer to our Shipping Policy for full details.
Returns & Refunds
All returns are subject to our Return & Refund Policy.
We maintain strict hygiene and product integrity standards. Only unopened and unused products within the eligible return window may be accepted. We reserve the right to refuse returns that do not meet eligibility requirements.
Product Use & Skin Disclaimer
Our products may contain active cosmetic ingredients. These ingredients may cause temporary skin responses such as dryness, peeling, or sensitivity, depending on individual skin type and tolerance.
By using our products, you acknowledge that:
- skincare reactions and results vary by individual
- products are for external cosmetic use only
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Intellectual Property
All content on this Site, including text, images, branding, product design, and graphics, is the property of Glona or its licensors. You may not reproduce, distribute, modify, or exploit any content without prior written permission.
Prohibited Activities
You agree not to:
- scrape, crawl, or extract data from the Site
- resell or commercially exploit products without authorization
- interfere with Site functionality or security
- impersonate others or misuse accounts
- use automated systems to access the Site
User Accounts
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access. We reserve the right to terminate accounts at our discretion.
Limitation of Liability
To the fullest extent permitted by law, Glona shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Site or products. All products are provided “as is” for cosmetic use only.
Indemnification
You agree to indemnify and hold harmless Glona and its affiliates from any claims, damages, or liabilities arising from your use of our products or violation of these Terms.
Dispute Resolution & Arbitration
Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration on an individual basis, rather than in court.
You and Glona agree to waive any right to a jury trial or participation in a class action.
Arbitration shall be conducted in accordance with applicable arbitration rules and shall take place in a mutually agreed location.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site constitutes acceptance of any changes.
Contact
For any questions regarding these Terms & Conditions, email us at service@glonaskin.com.